Booking Terms & Conditions

2. What We Collect

To provide you with a thrilling and safe experience, we collect personal information such as:

• Your full name
• Contact details (email and phone)
• Booking and visit details
• Emergency contact (if required)
• Voluntary notes on medical sensitivities (e.g. smoke, mobility)

Data is collected via our website, booking system, digital waivers, and during communications with our team.

3. How We Use Your Data

Your information is used to:

• Manage and confirm your booking
• Send session details, reminders, and receipts
• Communicate safety-related information
• Improve the quality and design of our experience
• Provide updates or offers (if you’ve opted in)

4. When We Share Data

We respect your privacy and do not sell your information. Data may be shared with:

• Our secure booking system provider
• Customer communication platforms (e.g. Klaviyo)
• Insurers and emergency contacts, if required for safety
• Government or legal authorities only when required by law

We work only with providers who comply with Australian privacy laws and security standards.

5. Marketing Communication

If you subscribe to our updates, you’ll receive sneak peeks, pre-release bookings, and adventure news. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

6. Your Rights

You have the right to:

• Access and review the personal data we hold
• Request corrections to your information
• Withdraw consent to receive marketing
• Request deletion of your personal data, where legally permitted
  

For all privacy-related inquiries, email us at adventure@heartofthemountain.com.au.

7. Data Security

We take data protection seriously. Your information is stored securely and only accessible by authorized personnel. Encryption and security protocols are used across all our digital systems.

8. Policy Updates

This Privacy Policy may be updated periodically. The most current version will always be available on our website. Significant changes will be shared with subscribed members via email.

‍Last updated: 24 April 2025

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